Privacy Policy

1. Information we collect

We may collect information you provide directly, including your name, email address, telephone number, company information, travel preferences, approximate rewards balances, loyalty programs, desired destinations, dates, and other information you choose to share.

We do not need your loyalty-program passwords, complete payment-card numbers, or online banking credentials. Please do not send that information to us.

Our website and service providers may automatically receive limited technical information, such as your IP address, device and browser type, referring page, pages visited, and approximate location derived from your IP address.

2. How we use information

We may use personal information to respond to inquiries, determine whether our services fit your needs, prepare and deliver advisory services, communicate about an engagement, process payments, maintain business records, protect our website and business, comply with law, and improve our services.

3. How we disclose information

We may disclose information to service providers that help us operate our business, such as website hosting, email, scheduling, payment processing, document storage, and professional advisers. These providers may use information only as permitted by their agreements and applicable law.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate misuse, or complete a merger, financing, sale, or transfer of all or part of the business.

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising.

4. Cookies and similar technologies

The website may use technologies needed for security, hosting, and basic operation. We currently do not use advertising cookies. If we add nonessential analytics or advertising technologies, we will update this policy and provide choices where required.

5. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, keeping business and tax records, resolving disputes, and meeting legal obligations. Retention periods vary according to the type of information and the reason we hold it.

6. Security

We use reasonable administrative and technical safeguards designed to protect personal information. No website, email, or storage system is completely secure, and we cannot guarantee absolute security.

7. Your privacy choices and rights

You may ask us to provide access to, correct, or delete personal information you submitted, or to stop nonessential marketing communications. Depending on where you live, applicable law may provide additional rights, including rights to obtain a copy of information or appeal a denied request.

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to reasonable verification.

8. Third-party services

Our website may link to airlines, hotels, banks, loyalty programs, scheduling providers, payment processors, and other third parties. Their privacy practices are governed by their own policies. PointsPassage does not control those services.

9. Children

Our website and services are intended for adults and business customers. We do not knowingly collect personal information from children under 13.

10. Nationwide services and international visitors

PointsPassage is based in New Jersey and provides services to clients across the United States. If you access the website from outside the United States, your information may be processed in the United States.

11. Changes to this policy

We may update this policy as our services or legal obligations change. We will post the revised version here and update the effective date. Material changes will apply prospectively unless otherwise stated.

12. Contact us

For privacy questions or requests, contact PointsPassage at support@pointspassage.com.